When purchasing from my shops, you are agreeing to the following policies. All items purchased from Grace & Stardust is for personal use only unless you are shopping for digital craft supplies. All items digital craft supplies are for personal and small business use. If you wish to purchase wholesale from Grace & Stardust, please contact me for details and licensing agreement.
FOR PHYSICAL PRODUCTS
RETURNS & EXCHANGES
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
FOR RETURNS & CANCELLATIONS
I don't accept returns or cancellations. But please contact me if you have any problems with your order. The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
- Items on sale
CONDITIONS OF RETURNS
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
PROCESSING & SHIPPING
Processing time depends on the item you purchase. Processing time is not the same as shipping time. Therefore, your order will be shipped once I’ve completed making your order. All items are shipped with USPS. Shipping time is 2-5 business days. Shipping time may very depending on the post office.
STICKERS & DECALS
1 to 3 days
APPAREL & TUMBLERS
5 to 10 days
1 to 4 weeks depending on the custom item ordered. Once you place your custom order, I will contact you via email to let you know when I can start on your order. If you need your order rushed, there will be a $60 rush fee. By paying this rush fee your order will move to the top of my list.
- Some stickers are removable but not always reusable - please keep this in mind.
- The color you see may appear differently than the product due to variation of phone screen or computer monitor display.
- If you will be putting it on dish ware, it is recommended you hand wash the item in warm water. Do not put the item in the dishwasher.
FOR DIGITAL DOWNLOADS
Limited Commercial Use is included on all purchases for digital craft supplies but if you wish to purchase extended licensing you can do so by clicking this link.
OKAY TO DO
NOT OKAY TO DO
All designs from G&S must be incorporated into something new that you've created yourself. Do not give away or share any of my designs with others.
OKAY TO MAKE AND SELL
scrapbook layouts - printable stickers - greeting cards - embroidery - vinyl crafts - apparel - party printables and goods - teaching material - paper crafting - coloring pages - mugs - pillows - home decor - decals - and any other craft related project.
All designs come with standard personal and small business use. When purchasing any design from Grace & Stardust, you are agreeing to these terms.
All digital designs are for personal and limited commercial use. You may create up to 200 physical products such as shirts, hats, tumblers, water bottles, mugs, blankets, sticker kits, cards, paper goods, and printables.
You may not alter or claim these designs as your own. You may not share or give the digital files to anyone. You may not upload these designs on any 3rd party printing sites such as Zazzle, Cafepress, or the like.
Downloaded files are only for the purchaser's computer and will expire after 3 downloads (if purchased from my website). You MAY NOT give your files to someone else to use on their computer. If you know someone who likes one of my designs you have purchased from Grace & Stardust, please give them the link to that design so they can buy it for themselves.
RETURN & EXCHANGES
Due to the custom nature of digital downloads, I cannot offer refunds or exchanges. Once an item has been designed, purchased, personalized, or customized a refund cannot be issued.
When viewing your preview, please make sure everything is accurate. Grace & Stardust cannot be responsible, nor offer any compensation.
If you are unhappy with your design, please contact me before leaving your feedback for my shop. I'm more than happy to work with you to make sure you are satisfied with your design.
All files will be saved as a PNG and/or JPG file. All files will be sent to you as a PNG, JPG, PDF, or SVG files. If you wish to have a PSD (photoshop) file please contact me to get a quote.
SHARING A DOWNLOADED PRODUCT
Sharing a purchased downloaded product via email, CD, dropbox, etc. with family, friends, colleagues, and anyone else is the same as stealing. I hate including this in my terms but I have too, so I can make sure this does not happen. All products are licensed to one person.
If you are printing a digital file, you should test print one before having several printed. Computer screen variations and press settings can make colors look a little different.